Terms & Conditions

About Skyways Cleaners

The public-facing business name used on this website is Skyways Cleaners. Nothing on this website should be interpreted as a claim that Skyways Cleaners is incorporated under an Inc., Ltd., or Corporation designation.

Booking Requests

Submitting the online form creates a booking request. The date and time selected by the customer are preferences until Skyways Cleaners reviews cleaner availability and sends a final booking confirmation by email.

Multiple customers may request the same preferred time because different cleaning professionals may be available. A preferred time is not reserved or guaranteed simply because it appears in the booking form.

Estimates and Final Billing

Booking estimates are calculated from the information entered by the customer, including service type, estimated hours, number of cleaners, selected options, and applicable pricing rules. For hourly services, the final amount is based on actual hours worked, the number of cleaners, the applicable hourly rate, and approved discounts.

Fixed-price services such as Carpet & Rug Cleaning and Sofa Cleaning use the selected quantity or sofa size rules shown during booking. Detailed prices are presented within the booking flow rather than on a separate public pricing page.

Taxes

GST/HST is not charged at launch. Receipts may show Tax: C$0.00. If tax obligations change in the future, pricing and receipts may be updated accordingly.

Payments

At launch, customers pay the assigned cleaner using a mutually agreed payment method. Skyways Cleaners records customer payment status for operational and receipt purposes. Available recorded payment methods may include Cash, E-Transfer, or Other.

Customer Responsibilities

Customers are responsible for providing accurate booking information, safe access to the property, and reasonable notice of access restrictions, pets, hazardous conditions, fragile items, unusual materials, or other circumstances that may affect the service.

If the customer selects the customer-provided supplies and equipment option, the customer is responsible for making the major required cleaning supplies and equipment available at the property.

Service Scope and Limitations

Cleaning results depend on the material, age, condition, buildup, damage, access, and selected service scope. Skyways Cleaners does not make unconditional promises that every stain, mark, odour, mineral deposit, or buildup can be removed.

High-rise or rope-access window cleaning, unsafe ladder work, heavy mold remediation, appliance repair or disassembly, cleaning of internal electrical or mechanical appliance components, and medical-grade disinfection are not included unless explicitly agreed in writing.

Cleaner Assignment

Skyways Cleaners may assign one or more available cleaning professionals to a booking. Cleaner details shown to customers are limited to operational information that Skyways Cleaners considers appropriate for the booking.

Cancellations and Rescheduling

Cancellation, rescheduling, late cancellation, and call-out rules are described in the Cancellation & Rescheduling Policy. Notice windows are measured from the final confirmed appointment time.

Service Concerns

Please report service concerns within 24 hours after the service. Skyways Cleaners will review the circumstances and may arrange a correction or re-clean when warranted. This review process is not an unconditional satisfaction or refund guarantee.

Website Use

Users must not attempt to interfere with the website, bypass security controls, access protected admin areas without authorization, submit abusive automated requests, or misuse customer or business information.

Changes

Skyways Cleaners may update website content, booking rules, service availability, pricing rules, or these terms when business requirements change. The version applicable to a booking is the version accepted or recorded when the booking request is submitted, subject to any later changes agreed with the customer.

Governing Law

These terms are governed by the laws applicable in Alberta, Canada.

Contact

Questions about these terms can be sent to skywayscleaners@gmail.com.