Cancellation & Rescheduling Policy

Confirmed Appointment Time

Cancellation and rescheduling notice windows are measured from the final appointment time confirmed by Skyways Cleaners, not from the preferred time originally selected in the booking form.

Advance Bookings

For a normal advance booking, cancellation or rescheduling is free when at least 12 hours notice is provided before the confirmed appointment time.

Same-Day Bookings

For a booking requested and confirmed for the same day, cancellation or rescheduling is free when at least 2 hours notice is provided before the confirmed appointment time.

Late Cancellation Fee

A C$40 late cancellation fee may apply when the required notice period is not provided.

Call-Out Fee

A C$40 call-out fee may apply if the assigned cleaner is already travelling to the property or has arrived and the customer cancels, cannot provide access, is unavailable, or the service cannot proceed because required customer-provided major supplies or equipment are unavailable.

Customer-Provided Supplies and Equipment

If the customer selected the customer-provided supplies and equipment option but required items are not available, Skyways Cleaners or the cleaner may offer to provide or arrange the necessary items after customer confirmation. If the service proceeds using Skyways or cleaner-provided equipment, the applicable hourly rate may be adjusted to the standard rate.

Fee Tracking

Where a late cancellation fee or call-out fee applies, Skyways Cleaners may record the amount and its payment status as part of the booking record.

How to Request a Change

Use the Contact page, email, or the WhatsApp contact shown on the website to request a cancellation or rescheduling change. Please include your booking reference when available.