Questions About Booking and Cleaning Services

Choose your service, enter your property and contact details, select a preferred date and time, review your estimate, and submit your booking request.

No. It is your preferred time. We confirm the final appointment time by email after checking cleaner availability.

Same-day requests may be available when the requested start time is at least 3 hours away and cleaner availability can be confirmed.

Bookings can be requested up to 60 days ahead.

Eligible hourly services have a 3-hour minimum. Current rates are shown during booking based on the service, expected hours, and cleaner count. Final hourly billing uses actual hours worked.

Detailed pricing is shown within the booking flow based on the service and options selected.

No. Automatic discounts use the best eligible discount. Admin-applied discounts may be added separately when approved.

Yes, for eligible hourly services. If you provide all required supplies and equipment, the customer-supplies pricing rule may apply.

No. Those services use specialized equipment and their own pricing rules.

Normal advance bookings can be cancelled or rescheduled free with at least 12 hours notice before the confirmed appointment time. Same-day bookings require at least 2 hours notice.

A C$40 late cancellation fee may apply. A C$40 call-out fee may apply if a cleaner is already travelling or has arrived and the customer cancels or is unavailable.

At launch, payment is made to the assigned cleaner using a mutually agreed method. Skyways Cleaners tracks the payment status in the booking record.

Yes. A final customer receipt can be generated after the job is completed and final billing is recorded.

Our launch service area includes Calgary, Airdrie, Chestermere, Cochrane, and Okotoks.

Yes. Choose Other City in the booking form and we will review availability manually.