Service / Booking Policy

Preferred Time and Appointment Confirmation

The time selected during booking is a preferred time. Skyways Cleaners checks cleaner availability and sends the final confirmed appointment time by email. We prioritize the requested time where possible and adjust it only when availability requires a change.

Booking Window and Same-Day Requests

Bookings can normally be requested up to 60 days ahead. Preferred start times are offered in 30-minute intervals from 9:00 AM through 5:00 PM Calgary local time. Same-day requests require at least 3 hours notice and remain subject to cleaner availability.

Hourly Services

Eligible hourly services have a 3-hour minimum and support 1 to 5 cleaners. Current hourly rates are shown during the booking process. The booking estimate uses the expected hours selected by the customer, while final billing is based on actual hours worked and the number of cleaners.

Customer-Provided Supplies and Equipment

For eligible hourly services, a customer who provides all required major cleaning supplies and equipment may receive the applicable customer-supplies discount. The current discount and resulting estimate are shown during booking.

If required customer-provided items are unavailable and Skyways or the cleaner can provide them after customer confirmation, the booking may convert to the standard hourly rate. If the required equipment is unavailable and the service cannot proceed, a C$40 call-out fee may apply as described in the cancellation policy.

Recurring Cleaning

Weekly, biweekly, and monthly frequencies are available for selected hourly services. Eligible recurring cleaning may receive a 10% automatic discount. Future recurring visits are not automatically confirmed and are reviewed individually for cleaner availability.

Automatic Discount Rule

Automatic discounts do not stack. When more than one automatic discount is eligible, the best single automatic discount applies. For example, if a recurring service qualifies for 10% and customer-provided supplies qualify for 20%, the 20% automatic discount applies rather than combining them.

Admin Discounts

An authorized administrator may apply a separate discretionary percentage discount in special cases. The saved percentage remains associated with the booking and is recalculated against the final eligible amount if actual hours change.

Fixed-Price Carpet and Rug Cleaning

Carpet Cleaning is calculated by the number of carpeted rooms and Rug Cleaning by the number of individual rugs. Current base prices are shown during booking. Quantity discounts are calculated automatically: 2 units receive 10% off the applicable total, 3 units receive 20% off, and 4 or more receive a maximum 30% quantity discount.

Sofa Cleaning

Sofa Cleaning is priced by sofa size, with each sofa calculated separately and added to the booking total. Current seat-based prices are shown during booking. Carpet, rug, and sofa services do not receive the customer-supplies or recurring automatic discounts.

Optional and Specialized Tasks

Optional tasks such as Inside Oven, Inside Refrigerator, Inside Kitchen Cabinets, Window Cleaning, Appliance Cleaning, Carpet Cleaning, Rug Cleaning, or Sofa Cleaning are included only when selected or otherwise agreed for the booking. Some optional tasks remain part of hourly working time, while specialized carpet, rug, and sofa services use separate fixed pricing.

Actual Hours and Completion

Actual Hours Worked is required before an hourly booking can be finalized as completed. The final customer amount, applicable discounts, cleaner earnings calculations, and receipts are based on finalized booking information.

Service Limitations

Stain removal, severe mineral buildup, heavy mold remediation, restoration, high-rise window access, unsafe ladder work, appliance repair or disassembly, and medical-grade disinfection are not guaranteed or automatically included. Some materials or conditions may require review before work proceeds.

Service Concerns

Please report cleaning concerns within 24 hours. Skyways Cleaners reviews each case and may arrange a correction or re-clean when warranted. This process is based on the circumstances of the service and is not an unconditional guarantee.